About our team

We are the ones reinventing banking every day through digitization solutions, financial education, and sustainable financing. Annually, 1 in 5 Romanians buy a home using BCR's services and products, and 1 in 6 Romanians access personal loans for personal needs.

We are recognized as the best employer in banking according to undelucram.ro platform in 2023, and we hold the Guinness World Record for “The Largest Financial Literacy Lesson”.

This role requires excellent organizational skills, attention to detail, and a proactive approach to delivering exceptional client support.

How you will contribute

• Serve as a primary point of contact for external clients and Front Office teams, providing detailed information on product features, payment statuses, garnishments, rates, interest, credit withdrawal documentation, CPs, subsequent conditions, and audit-related confirmation letters;
• Initiate and manage requests for the registration, modification, or closure of credit and collateral products, including credit withdrawals and issuing letters of guarantee with cash collateral;
• Liaise with clients to collect required documentation for loan implementation, administration, and ongoing monitoring processes;
• Oversee the signing of credit agreements, ensure legal signatures are present on contractual documentation, send completed documentation to relevant Bank departments, and facilitate the signing of mortgage agreements at the Notary Public;
• Ensure accurate modification and updating of customer data within the Bank's systems;
• Act as a central point of contact between Bank departments to resolve discrepancies in client documentation for account openings, closures, or payment incident investigations;
• Process signed client form for Cash Management and Card Products, ensuring their timely delivery to relevant Bank departments, and actively monitor the implementation of these products within the system.

What will help you be successful

• Bachelor’s degree or higher in Economics, Law, or a related field;
• At least 2 years of experience in banking or relevant financial and lending activities;
• Outstanding personal and communication abilities to foster relationships and drive results;
• In-depth knowledge of financial instruments, treasury products, and market dynamics, with the ability to tailor solutions to client needs;
• Proven ability to promote, negotiate, and sell complex financial products effectively to corporate clients;
• Capacity to assess client requirements, market trends, and risk factors to deliver optimal financial solutions;
• Ability to work collaboratively with internal teams, including Front Office, Risk, and Corporate Relationship Managers, to drive results;
• Skilled in addressing client inquiries, resolving issues, and managing complex scenarios with professionalism and efficiency;
• Familiarity with banking systems, financial analysis tools, and report;
• Flexibility to navigate a dynamic market environment and evolving client needs.

Sounds like you'd be a good fit? Well, check out what we provide for our passionate people

• Monthly budget for flexible benefits through the Benefit Online platform;
• Performance-based bonus;
• Banking facilities, benefits for private pension and discounts on insurance policies;
• Gifts for special occasions;
• Private medical services for you and your family;
• Hybrid and flexible work schedule;
• Up to 27 vacation days depending on your professional experience;
• Extra 7 days off per year if you have used up your vacation days;
• One day off for your birthday;
• Wellbeing, personal and professional development programs, and platforms that allow you to learn anytime, anywhere, and from any device;
• Subscription to Bookster.