Analyst - Customer Contact Management

Analyst - Customer Contact Management

Localitate:  Bucuresti
Durata Contract:  Nedeterminat
Domeniu:  Retail banking

About our team

We are the ones who reinvent banking every day through digitization solutions and financial education. Annually, 1 in 5 Romanians buy a home using BCR's services and products and 1 in 6 Romanians access loans for personal needs.

We are recognized as the best employer in banking according to undelucram.ro platform in 2023, and we hold the Guinness World Record for “The Largest Financial Literacy Lesson”.

We are looking for a Data Analyst to join our CRM team and play a key role in our client communication strategy. This role brings excellent opportunity to develop interpersonal and technical skills progressing to senior levels in marketing automation.

 

How you will contribute

  • Collaborate with campaign managers and business stakeholders to define campaign audiences and determine proper communication channels;
  • Use marketing automation tools and SQL scripts to implement audience selection from internal databases;
  • Test and execute campaign workflows across various communication channels (e.g., email, push notifications, in-app messaging);
  • Monitor smooth operation of ongoing campaigns and perform performance analysis and measurements for specific success indicators.

 

What will help you be successful

  • University degree;
  • At least 1 year of experience in any data analysis activity;
  • Previous experience in implementing direct marketing campaigns and/or statistical analysis is a plus;
  • Familiarity with IT architectures (e.g., Data Lake, Local Data Warehouse);
  • Strong ability to build reports with insights, actions and results;
  • Exceptional attention to details;
  • Excellent proficiency in English, both spoken and written;
  • Advanced knowledge of Excel and SQL scripting.

Sounds like you'd be a good fit? Check out what we provide for our people

  • Monthly budget for flexible benefits through the Benefit Online platform;
  • Performance-based bonus;
  • Banking facilities, benefits for private pension and discounts on insurance policies;
  • Gifts for special occasions;
  • Private medical services for you and your family;
  • Hybrid and flexible work schedule;
  • Up to 27 vacation days depending on your professional experience;
  • Extra 7 days off per year if you have used up your vacation days;
  • One day off for your birthday;
  • Wellbeing, personal and professional development programs, and platforms that allow you to learn anytime, anywhere, and from any device;
  • Subscription to Bookster.