Share this Job
Apply now »

ITSM Engineer

ITSM Engineer

City:  Bucuresti
Type of contract:  Limited
Discipline:  IT

About our team

We are more than 5000 people at BCR and each and every one of us is different. We like to believe that our diversity of ideas, attitudes, passions, feelings and origins make our culture more beautiful and our jobs more meaningful.

How you will contribute

  • Designing, delivering, managing, and improving the IT services of an organization.
  • determining the AS-IS level of maturity in terms of documented ITSM processes, reports, controls, knowledge
  • Planning and managing support for incident management tools and processes
  • coordinating interfaces between incident management and other service management processes
  • Driving the efficiency and effectiveness of the incident management process
  • Producing management information
  • Monitoring the effectiveness of incident management
  • Making recommendations for improvement; and developing the incident management systems.
  • Identifying the pain-points of existing ITSM processes implementation
  • Identifying internal and external stakeholders and sponsors and start engaging with them through early stage preliminary internal workshops

What will help you be successful

  • 5-7 years of similar experience
  • Knowledge of conducting impact assessments,
  • Experience in ITSM practice in managing ITIL processes;
  • Excellent process understanding;
  • Knowledge and experience of lean management and six sigma; and strong client engagement skills
  • University Degree in Computer Science or similar.

Check out what we provide for our people

  • The opportunity to develop yourself in one of the most important banking institutions from Central and Eastern Europe;
  • Flexible working schedule and work from home policy;
  • Accessible & modern head offices in Grozavesti Area (for the moment, due to Covid-19 situation, most of us work from home);
  • Private medical insurance;
  • Up to 27 vacation days depending on your years of overall experience;
  • Days off for unexpected events;
  • Free day on your birthday;
  • Banking and private pension benefits;
  • Flexible benefit plan through Benefit online platform.

Apply now »