About our team

BCR is the place where you learn, grow, and contribute to shaping the future of banking. We are recognized as a school of excellence in banking, a top employer in the banking sector, and a team open to learning, where every colleague feels seen and valued.

We are an organization that values people and supports them in having a life that brings fulfillment, security and balance.

How you will contribute

• Support the implementation of the bank's Customer Experience strategy in an integrated and consistent manner;
• Monitor local and international customer behavior trends and propose improvements to products, services, and processes;
• Translate customer expectations into actions that enhance the overall customer experience;
• Contribute to defining and monitoring customer perception indicators and support initiatives that improve results;
• Engage in direct and ongoing dialogue with internal and external customers to gather feedback and insights;
• Support the design of customer communication initiatives, ensuring the right frequency, content, channel, and approach;
• Promote Customer Experience best practices through training sessions, awareness campaigns, and internal communication initiatives;
• Analyze customer complaints, identify root causes, and recommend corrective actions;
• Contribute to the implementation and monitoring of action plans aimed at eliminating complaint drivers;
• Prepare presentations and reports on customer satisfaction, service quality, complaint analysis, and improvement initiatives;
• Support the implementation and management of customer journey touchpoints across different customer segments;
• Monitor service quality standards and customer interactions across Retail and Corporate business lines;
• Contribute to Customer Experience projects and support the implementation of resulting initiatives;
• Proactively analyze sales and operational processes and recommend improvements that simplify and enhance the customer experience.

What will help you be successful

• University degree—required;
• Professional experience in working with clients;
• Ability to analyze data, customer feedback, and business processes;
• Proactivity and turning insights into practical solutions;
• Communication and building strong relationships across teams;
• Strong analytical, presentation, and problem-solving skills.
• Technical proficiency in MS Office (Work, Excel, Power Point)
• Proficiency in English.

Check out what we provide for our people

• Monthly budget for flexible benefits through the Benefit Online platform;
• 13th month salary;
• Performance-based bonus;
• Banking facilities, benefits for private pension and discounts on insurance policies;
• Gifts for special occasions;
• Vacation allowance;
• Private medical services for you and your family;
• Hybrid and flexible work schedule;
• 1 month / per year of remote work from abroad (UE);
• Up to 27 vacation days depending on your professional experience;
• Extra 7 days off per year if you have used up your vacation days;
• One day off for your birthday;
• Wellbeing, personal and professional development programs, and platforms that allow you to learn anytime, anywhere, and from any device;
• Subscription to Bookster.