IT Operations Specialist / Problem Manager (ITIL) (all genders)

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle. 

With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.
We aim to attract and develop the best talent and aspire to be an IT employer beyond compare.

The Service Management and Controls department has within responsibility the IT Service Management processes and procedures in order to ensure the reliable and highly available operation of our IT as well as application services.  
As an IT Operations Specialist / Problem Manager, you will play a crucial role in ensuring the seamless operation of our IT systems and services. You will be responsible for managing and continuously improving the Problem Management Process, utilizing your strong analytical and critical thinking skills. Your ability to understand the broader IT landscape, coupled with your proactive approach to challenges, will contribute to the overall success of our IT operations. 
 

What to do:

• Organize and lead weekly Operational status meetings with senior management, offering insights into the current status, risks, and improvement opportunities across various IT domains. 
• Articulate complex IT concepts in a clear and concise manner for various stakeholders.
• Collaborate with IT teams, senior management, and other stakeholders to ensure effective communication and alignment of IT operations with business goals.
• Actively seek opportunities to enhance the Problem Management Process and related ITIL processes.
• Conduct reports to measure and evaluate the Problem processes and process quality (examine data quality, analyze KPIs) if necessary elaborate improvement suggestions in case of deviations as well as the implementation of derived measures.
• Work closely with other process managers, management and other stakeholders to implement and support effective solutions for ITSM.
• Lead Problem Review Meetings where challenging counterparts, encouraging a culture of continuous improvement and proactive issue resolution is needed.
• Conduct training sessions to increase awareness of Problem Management processes among relevant teams.
   

You check these boxes:

• A completed education (HTL, FH, university and/or experience in the bank IT environment).
• You bring a high problem-solving ability, speak the language of the different internal and external stakeholders.
• You understand the IT landscape and have experience in IT Service Management and frameworks such as ITIL.
• You see the big picture and know how to connect and develop overall our ITSM processes.
• You have a solution-oriented mindset and continuously look for opportunities to improve processes and way of working. 
• You are well articulated and have great communication skills to address various stakeholders from senior management up to conducting discussions on a detailed technical level.
• You have a very good command of English (German language is an advantage).  

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste 
• Great learning curve through ownership and creative freedom
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Culinary delights – Healthy nutrition and good food are important for our quality of life. Whether lunch, breakfast or snacks – everything is within reach. As an employee, you receive a meal allowance per day. 
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• New way of work: With our flexible working hours model we want to make your life less complicated. Combing the best of both worlds, remote and office time
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• Language courses for German & English – Learning a new language unites
• Visa Sponsoring – We support our employees with all the formalities associated with a relocation to Slovakia and also advise them on choosing a suitable residential area
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2 800 gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.