Microsoft Provider Manager for Workplace Operations (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

We are looking for an experienced Microsoft Provider Manager (all humans) with experience in IT Workplace operations to join our team of IT experts. In this role, you will be responsible for efficient and solution-oriented cooperation with our Microsoft contact points at all levels and contribute to their ongoing improvement and optimization. In cooperation with our customers, you will support them with questions and solutions regarding the operation of their applications and security-related aspects to ensure that the IT workplace environments of our 22,000 bank users are operated securely and efficiently.

What to do:

• ​​​Key interface of our division with Microsoft and other partners to ensure efficient collaboration; consolidating our positioning as an enterprise customer
• Working closely with our architects and IT experts to ensure a quick resolution of all incidents, as well as providing information on current and future developments
• Planning future adaptations and advancements based on the Microsoft roadmap together with architects and experts in our area and our providers
• Ensuring customer communication and support throughout Austria with regard to their local installations and software solutions
• Cooperation with our security team to ensure security and compliance standards of our customers' solutions as well as supporting them in their projects and developments
• Participation in the final operational responsibility of customer solutions in line with our central solutions

You check these boxes:

• ​​​​Track record in working with and building a successful partnership between Microsoft and Enterprise Customers
• Successful support in project implementations and solution modernizations of workplace environments larger than 2,000 devices (Windows)
• Experience in managing external service providers
• Knowledge of convergence and operation of mixed Cloud and on-premise solutions
• Ideally experience in the architecture of decentralized Microsoft Workplace environments, digital workplace and telephony management solutions
• Preferably knowledge in the areas of SW deployment, SW management, security management, endpoint security and compliance
• Fluent in German and English (at least B2)
• Willingness to work on site in Vienna on a long-term basis 2 days per week

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2,800,-- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.