Second Level Digital Banking Support (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

What to do:

• Act as a second-level support for external as well as for internal customer requests in the area of digital banking.
• Maintain and build upon knowledge base.
• Cooperate with business analysts and developers to clarify and review application requirements.
• Analyzing reported application defects and issues and forwarding findings to responsible teams.
• Provide 1st level support within the Incident Management Process.
• Define and live clear processes and encourage others to do so.

You check these boxes:

• ​​​​​​Find satisfaction in solving problems

• Have pleasure to act as an interface within a multi-cultural team

• Proficient in English

• Have natural authority, excellent communication skills along with strong organizational abilities

• Bring in common sense and a quick perception and understanding of customer needs in regards of internet banking

• You have at least 2 years of experience in one of the following areas:

  • Service Center / Helpdesk experience working with customers preferably in the banking area.

  • Software testing experience in the banking area

• Analytical skills to identify challenges and bugs in application

• Being able to work independently and prioritize tasks based on Service Level Agreements

• Being passionate about new technologies

Preferred qualifications :

• Experience with ITIL framework and ITSM; Foundations v4 preferred

• Experience with Incident and Problem Management

• Understanding of networking, cloud, etc., in an IT infrastructure environment

•  Experience in software life cycle and the testing of software

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2400,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.