Student Part-time Service-Now Technology Specialist (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle. 

Are you looking to gain hands-on experience in a dynamic and innovative environment? Join our Digital Workplace Department, where we create and provide automated service request management processes, essentially a Webshop for Employees. You will have the opportunity to learn Service-Now, a leading-edge enterprise ecosystem, gain insights into the operations of an enterprise and enjoy a friendly and supportive working atmosphere with kind colleagues.

What to do:

• ​​​Provide 2nd and 3rd Level Support
• Evaluate and resolve stuck workflows
• Analyze daily operational problems
• Prepare reports using the Service Now core system

You check these boxes:

• ​​​​​Enrolled student at university 
• Fluent in English, German is a plus 
• Team Spirit: The most important quality. We need someone who gets along well with the team.
• Communication Skills: It's beneficial if you can communicate effectively with team members and others outside the team.
• Technical Understanding: While prior experience with Service-Now is not required, a general technical understanding is advantageous. You can learn Service-Now quickly, just like many of us did.
• Analytical Skills: You'll occasionally need to make evaluations in Service-Now, so analytical skills are a plus.
• Excel Proficiency: You don't need to be an Excel expert, but you should be comfortable working with tables, formatting, etc.
• Data Processing: Combining technical understanding, analytical skills, and Excel proficiency to process Service-Now data is definitely an advantage.
• Experience with Documentation Tools: Familiarity with tools like JIRA, Confluence, or Azure DevOps is beneficial, as we work with JIRA.

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste.
• Great learning curve through ownership and creative freedom.
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic.
• Learning & Development – We are firmly convinced that every day is an opportunity for learning. Improve your know-how in workshops, seminars and through e-learning – from professional training to soft skills.
• New way of work: With our flexible working hours model we want to make your life less complicated. Combing the best of both worlds, remote and company time.
• We offer you a part-time internship position (20h/week). An internship salary starting up from 8€/h, depending on your skills and previous work experience is offered.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.