Technical Specialist for Microsoft Dynamics CRM (all humans)

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle. 

With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.
We aim to attract and develop the best talent and aspire to be an IT employer beyond compare.

What to do:

• Customization and Configuration - Design and implement customizations and configurations to meet business needs.
• Cloud Environment Management - Oversee deployment, monitoring, and management of Dynamics CRM in our Microsoft Azure cloud environment.
• Data Migration and Integration - Data migration from legacy systems and develop integrations with other internal and third-party systems.
• Troubleshooting and Support - Provide Level 2/3 support, resolve complex technical issues, and address performance and security concerns in the cloud.
• Collaboration - Work closely with the MS Dynamics CRM Solution Manager, business analysts, project managers, and other stakeholders to translate business needs into technical solutions.
• System Upgrades and Maintenance - Manage system upgrades, patches, and maintenance to ensure security and compliance.
• Documentation - Create and maintain technical documentation, including architecture diagrams and system configurations.

You check these boxes:

Technical Skills

• Microsoft Dynamics CRM - Expertise in CRM modules like Sales, Marketing, Customer Service, and Field Service. Dynamics 365 Suite - Familiarity with Power Apps, Power Automate, and Dataverse.
• Cloud Expertise - Strong experience with Microsoft Azure for CRM deployment and management.
• Programming Languages - Proficiency in C#, .NET, JavaScript, HTML, CSS, and REST APIs.
• Data Management - Skilled in SQL, SSIS, SSRS, and data migration tools.
• Integration Tools - Experience with Azure Logic Apps, Azure Service Bus, MuleSoft, and RESTful APIs.
• Security and Compliance - Understanding of cloud security and compliance standards like GDPR.
• DevOps and CI/CD - Knowledge of DevOps practices, version control (e.g., Git), and CI/CD workflows.

Preferred Certifications (any of these is a PLUS):

• Microsoft Certified: Dynamics 365 Fundamentals (CRM)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
• Microsoft Certified: Azure Fundamentals or Azure Administrator
• Microsoft Certified Solutions Expert (MCSE): Business Applications

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3400,-- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.