Workplace Operations Manager (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

We are looking for an Operations Manager for the operation of our workplace systems and infrastructure. In this role, you will support our team of IT experts in ensuring the stable and secure operation of the workplaces of our 22,000 users.

What to do:

• Support in ensuring the operational stability and resilience of our future workplace system (physical and virtual clients)
• Incident and problem management internally and in collaboration with our providers (provider management, MS case management)
• Compliance & audit management (vulnerability management, compliance management, and support during audits)
• Operation and monitoring of critical workplace infrastructure and connections to the cloud
• Taking over operational tasks in the area of web gateways, cloud access broker, and ZTNA
• Solution support for our browser architecture and products

You check these boxes:

• Experience in operating Microsoft client/server environments and browser technologies
• Basics of planning and implementing patch and policy management (Microsoft)
• Knowledge in monitoring and optimizing the operation of such co-managed (SCCM/Intune) environments is advantageous
• Initial experience and interest in NW technology, network protocols, and technologies (TCP/IP, DNS, firewall, cloud access)
• Ability to actively solve problems and think analytically
• Ideally, experience in operational collaboration with external service providers and support/conducting audits
• Fluent in German and English (at least B2 level)
• Work in our office on-site in Vienna (2 days) and Bratislava (1 day) per week

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2.500,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.