ServiceNow Developer / ITSM Specialist (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

The Service Management and Controls (SMC) department is responsible for designing and managing several IT Processes (ITIL) including core ones such as Change, Incident and Problem Management. We are seeking a ServiceNow enthusiast to support in integrating our processes within the ITSM ServiceNow suite. Our main goal is to provide fully automated IT services in a user-friendly self-service environment.

What to do:

• Be part of a dynamic team which continuously develops, extends, and improves the ServiceNow ITSM platform

• The internal ITIL processes are being continually adapted to fit Erste Digital’s needs. The successful candidate will be expected to understand new requirements and be able to implement them in the platform

• Proactively find ways to increase efficiencies and improve the usability of our ServiceNow ITSM platform

• Be passionate about self-service and automation technologies and continuously develop your expertise in these areas

• Together with a specialized IT Process team, work into implementing KPIs and metrics in dashboards that help us with meaningful insights

• Work in agile self-driven teams and support our culture that expects high levels of performance with a strong teamwork ethic

You check these boxes:

• Formal IT education and/or relevant work experience

• Good knowledge with some of the following technologies: IT Service Management, JSON/REST, ServiceNow, JavaScript, Webservices, CMDB and Linux

• Good experience with ServiceNow management is a prerequisite

• You understand the IT landscape and have knowledge in IT Service Management and frameworks such as ITIL and COBIT

• You have a solution-oriented mindset and continuously look for opportunities to improve processes and way of working

• You have a good command of English

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2800,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.