Senior Process Expert (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

Our Production & Continuity Management department is searching for an experienced Process Expert.

What to do:

• Continuously identify and support process improvement opportunities, aligned with the latest ITIL frameworks, particularly in the areas of BCM, ITSCM, and Crisis Management

• Apply a data-driven approach to assess process performance and quality by analyzing KPIs and data integrity, and implement necessary enhancements

• Collaborate closely with fellow process managers to manage the project and improvement backlog, ensuring effective and sustainable solutions

• Support regular reviews and updates of policies, procedures, and process documentation

• Assist in internal and external audits related to process responsibilities

• Work in close partnership with the Process Team to ensure performance targets are consistently met

• Maintain and update process documentation independently, while coordinating regularly with colleagues and subject matter experts

• Independent responsibility for administrative, organizational, and documentation tasks as part of regular and recurring test activities

• Take ownership of improvement initiatives, from conceptualization to implementation

• Proactively drive the execution and evolution of process improvements and development measures

• Support the ongoing development of the ITSM tool (ServiceNow), focusing on data maintenance, automation capabilities, and reporting functionalities

You check these boxes:

• A completed education (HTL, FH, university and/or experience in the bank IT environment)

• You bring a high problem-solving ability as well as speak the language of the different internal and external stakeholders

• You understand the IT landscape and have experience in IT Service Management and frameworks such as ITIL and COBIT

• You ideally have experience and/or certifications in business continuity, IT service continuity and crisis management

• Experience with project collaboration or project management is an advantage

• You have a solution-oriented mindset and continuously look for opportunities to improve processes and way of working

• You have a high level of self-motivation and can work independently

• You have excellent communication skills in English (German language is an advantage)

• You are able to work in a dynamic environment and are flexible and able to adapt to changing business requirements

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Center – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.

• Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 62790,-- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.